Who we are
Our website address is: www.usacampervan.com
USA Campervan takes the protection of our customers’ privacy seriously. This Privacy Policy outlines how we use and protect your personal data. This website (the “Site”) is operated by USA Campervan, LLC (referred to as “USA Campervan” or the “Company,” “we,” or “us”). The terms “users” or “you” as used in this Privacy Policy, refers to all users of the Site. Information we collect about you will be used in the manner explained in this Privacy Policy.
Please read this Privacy Policy carefully to learn about our privacy practices and how we use your data. Capitalized terms used in this Privacy Policy have the same meaning as in the Terms of Service for the Site (the “Terms”). By accessing or using the Platform, you agree that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and the Terms.
The Personal Information We Collect
When you create an account, sign up to receive offers or information, or make a booking using our Platform, you give us your personal information. We also collect such information through automated means such as cookies placed on your browser. We also receive information from business partners and other third parties which helps us improve our Platform and Services, update and maintain accurate records, detect and investigate potential fraud, and more effectively market our Services.
Specifically, we may collect the following types of information:
- Name, email address, telephone number as well as home, business, and billing addresses
- Government-issued identification as required for booking or, in some cases, identity verification, such as passport or driver’s license; and for Camper owners and Camper managers, tax identification numbers
- Payment information such as payment card number, expiration date, and billing address
- Birthdate and gender
- Geolocation
- Images, videos, and other recordings
- Social media account IDs and other publicly available information
- Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
- Searches you conduct, transactions into which you enter, and other interactions with you on or through our Site
- Other communications that occur through the platform and in group-chat tools
- Data you provide about other people, such as your travel companions or others for whom you are making a booking
- Information we receive about you from third parties such as our business partners and authorized service providers, which may include updated contact information, demographic information, interests, and purchase history, which information we may add to your account or profile and use for market research and analysis
When you use our platform, we automatically collect the following types of information from your device:
- IP address
- Device type
- Unique device identification numbers
- Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)
- Internet Service Provider
- Operating System
- Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level)
Our Cookie Notice below provides more information on how we use cookies and similar tracking technology.
How We Use Your Personal Data
Our primary purpose in collecting your personal data is to provide Services to you and to improve our delivery of the Services generally. These and other specific uses of your personal information by us are detailed below:
- Enable you to create accounts, Listings and otherwise access and use the Platform and Services
- Fulfill your requests and process payments to you
- Provide custom, personalized content and information
- Perform analytics, detect activity patterns on our Platform and Services, and otherwise research usage
- Test and develop new features and functionality and enhance the Platform and Services
- Detect or prevent fraud, abuse or other harmful activities
- Diagnose or fix Site or Platform technical issues or problems
- Improve and enforce our security measures
- Communicate important messages to you and/or to provide you with support
- Administer promotional activities or events sponsored or managed by USA Campervan or its third-party partners
- Inform you of products, programs, services, and promotions that we believe may be of interest to you, including, without limitation, through emails and notifications within the Platform
- Permit you to refer us to your friends so that we may send them a promotional offer through the Platform
- Determine the effectiveness of our Services and our promotional campaigns
- Identify and contact you across devices
- Compliance with legal and regulatory proceedings and requirements
- Monitor, investigate, prevent and/or mitigate violations of our Terms of Service and this Privacy Policy
- Enforce our agreements with third parties and business partners
- Specific purposes as disclosed at the time of requesting personal information
How We May Share Your Personal Data
With Others in Connection with the Services: We may also share your personal data with our affiliated companies, other Users you have a prior or current business relationship with, our channel and distribution partners (such as Outdoorsy) and our other business partners in order for them to fulfill services that you requested.
Sale, Assignment or Change of Control: We may change our ownership or corporate organization while providing the Services. We may transfer to another entity or its affiliates some or all information about you in connection with, or during negotiations of, any merger, acquisition, sale of assets or any business, other change of control transaction or financing. Under such circumstances, we would request the acquiring party to follow the practices described in this Privacy Policy. Nevertheless, we cannot promise that an acquiring party or the merged entity will have the same privacy practices or treat your information the same as described in this Privacy Privacy.
Law Enforcement, Legal Process, and Emergency Situations:We may use or disclose your personal information if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or our Websites; (b) protect and defend our rights or property, the Websites or our users, or (c) act to protect the personal safety of us, users of the Websites or the public.
With Your Express Consent: With your consent, we may provide your personal information with other third parties not described here.
Aggregated Data Sharing: We may aggregate data about individuals who use the Services, meaning we combine and anonymize this information. We may share this aggregated information with third parties to help describe our business, analyze our marketing efforts, comply with regulations, obtain insights about our business practices, and refine the services we offer, and for other business purposes. When we share aggregated information, we do not share personally identifiable data about individuals.
Linked Sites
The Site may contain links to third parties’ sites (“Linked Sites”). USA Campervan is not responsible for the privacy practices of Linked Sites. You should read the privacy policies on those sites carefully before either agreeing to their terms or using those sites.
Opting out of Marketing Communications
We will contact you from time to time for marketing purposes. You may opt-out of receiving marketing communications from us by the following means:
- Contact us at support@usacampervan.com;
- Follow the instructions included in each communication; or
- Mail a request to USA Campervan, 3439 SE Hawthorne Street, Box 201, Portland, OR 97214. Attention: Marketing Team.
Please remember that if you change your preferences it may take a short time for those preferences to become effective.
Security of Your Data
We employ technical, administrative, and physical safeguards designed to protect the security of personal information. However, no security measure can guarantee security and that data will not be accessed, disclosed, altered, or destroyed by a breach of our safeguards. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a complex password that nobody else knows or can easily guess, and keeping your log-in credentials private. We are not responsible for any lost, stolen, or compromised passwords or for any unauthorized account activity.
Phishing and Email Scams
You should always be wary of any email that asks for your personal or financial information or messages that refer you to a web page asking for this information. Always ask yourself whether a contact from an apparently trustworthy organization might be a scam. If you receive an unsolicited email from USA Campervan or one of our Users that requests personal information (such as your credit card information or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information. Unless you have specifically requested us to contact you to reset an element of personal information, we will not contact you to confirm the information in an email. If you receive a suspicious ‘phishing’ email, do not provide the information requested or click on any link provided in such email you receive. Please contact us at support@usacampervan.com if you receive any suspicious email from us or one of our Users.
Children’s Personal Information
Our websites are not directed to, and we do not intend to, or knowingly, collect or solicit personal information from children under the age of 13. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you have a basis for believing that we have any information from a child under 13, please contact us at privacy@usacampervan.com.
Updates to This Privacy Policy
We will update this Privacy Policy from time to time. When we make changes to this Privacy Policy, we will change the “Last Updated” date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you by email to your registered email address, by prominent posting on this Site, or through other appropriate communication channels. All changes shall be effective from the date of publication unless otherwise provided. Your continued access to or use of the Platform and/or Services will be subject to the revised Privacy Policy.
Retention of Data
We retain your personal information for as long as necessary to perform the contract between us and you and to comply with legal requirements. The length of time we retain your information depends on type of information we have collected, the purpose for which we have collected it and the laws of the applicable jurisdiction(s) (usually the jurisdiction of your residence, the jurisdiction of the property where you have booked a stay or that we are managing, or both).
In general, we retain your personal data as necessary to comply with our legal obligations, such as obligations to retain and report information for tax, auditing, and regulatory compliance purposes. We may also retain some of your personal information as necessary to meet our legitimate business interests, such as to enhance our ability to detect fraud or to assert or defend against an actual or potential legal claim by you or a third party.
Contacting Us About this Policy
If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this website, we encourage you to contact us at privacy@usacampervan.com
COOKIE NOTICE
Effective: June 14, 2020
Like almost all commercial websites, USA Campervan’s website uses cookies to improve the functionality of our website and streamline your user experience. You may delete and block all cookies from this site, but parts of the site will not work correctly (or at all). Even if you are only browsing the site, certain information about your visit will be automatically collected. This information includes information about the platform and operating system you are using, your browser type and version, computer and connection information, and what time you accessed the site. Unless you opt out, this information will be collected every time you access USA Campervan’s website.
What are cookies?
A cookie is a small text file that is placed in your browser to allow a website to recognize your browser or device. Cookies are used for many purposes, such as enabling certain site functionality, storing user preferences, permitting analytics, and enabling ad delivery. Cookies can help us understand how visitors use our site, help you navigate between pages efficiently, help remember your preferences for later visits, and generally improve your browsing experience. Cookies can also help ensure that marketing you see online is relevant to you and your interests.
A cookie is not spyware or a virus, and it does not give us access to your computer or any information about you personally, other than the data you choose to share with us.
The length of time a cookie will stay on your computer depends on whether it is a “session” or “persistent” cookie. A session cookie will only remain on your device until you close your browser. A persistent cookie will remain until it expires or is deleted. Each persistent cookie has an expiration date; some cookies may expire after a few minutes while others may not expire for several years.
What types of cookies does USA Campervan use?
When you visit and use a USA Campervan website, USA Campervan or a third party may place a number of cookies in your browser. Some cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. Cookies placed by the website you’re visiting (in this case, a USA Campervan site) are sometimes called “first-party cookies,” while cookies placed by other companies are sometimes called “third-party cookies.”
In general, there are four different types of cookies, which are explained below. USA Campervan routinely uses all four types of cookies.
- Essential Cookies. These first-party cookies are also known as “strictly necessary” cookies, and as the name suggests, they are necessary to allow you to move around the USA Campervan site and use its features, such as “Save and View Favorites.”
- Analytics Cookies. Also known as “performance cookies,” analytics cookies collect information about visits to our sites and how the services we offer are being used. We use this data to make improvements and report our performance. For example, these cookies collect information about how visitors use our sites, which site the visitor came from, the number of each user’s visits, and how long a user stays on the site. We might also use analytics cookies to test new ads, pages, or features to see how users react to them. Analytics cookies are primarily third-party cookies.
- Functionality Cookies. Sometimes called “preference cookies,” these first-party cookies allow us to remember information you have entered or choices you have made (such as your username, language, region, and marketing preferences) on our sites, so the next time you visit the site you will not have to set them again. These cookies also allow us to provide a better user experience on our website.
- Targeting Cookies. USA Campervan and our third-party partners may use these types of cookies, also known as “advertising cookies,” to deliver advertising and track ad performance, and enable advertising networks to deliver ads that may be relevant to you based upon your activities (this is sometimes called “behavioral” or “targeted” advertising) on our sites.
How can you manage and delete cookies?
Most browsers accept cookies automatically. However, you can change the settings in your browser to delete cookies that have already been set and to not accept new cookies. Note that if you set your browser to disable cookies, you may not be able to access certain parts of the USA Campervan sites and some services we offer may not work properly or at all.
Learn about managing cookie settings in Google Chrome.
Learn about managing cookie settings in Mozilla Firefox.
Learn about managing cookie settings in Internet Explorer.
Learn about managing cookie settings in Safari.
Learn about managing cookie settings in Opera.
Browsers on mobile devices may have different ways to manage cookie settings.
Do you use any other user tracking technologies?
USA Campervan may use other technology that is standard to the Internet, such as pixel tags, web beacons, and other similar technologies, to track visitors to our sites.
Do Not Track disclosure.
Do Not Track is a privacy preference that users can set in certain web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, visit www.allaboutdnt.org. At this time, USA Campervan does not respond to Do Not Track browser settings or signals. Internet-standard tracking tools may be used by us and by third parties to collect information about you and your Internet activity, as disclosed in our Privacy Policy, even if you have turned on the Do Not Track signal.
CALIFORNIA PRIVACY NOTICE
Effective: June 14, 2020
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), this notice provides information regarding the personal information we collect about California residents and the rights afforded to such individuals under the CCPA.
As is described in this Privacy Policy, we collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or individual—otherwise known as “personal information.”
Under the CCPA, personal information does not include certain types of publicly available information from government records, de-identified or aggregated consumer information that is appropriately anonymized, or certain information excluded from the CCPA’s scope, such as health or medical information covered by HIPAA and personal information covered by certain sector-specific privacy laws, including the FCRA and GLBA.
We collect personal information from residents of California, such as renters of Campers and the owners of Campers. Over the past 12 months, we collected the following categories of personal information:
- Payment information
- Identity information
- Contact information
- Information provided during communications with USA Campervan
- Information provided in connection with a booking
- Information obtained in connection with the Services
- Information about your site visits
- Device and browser information
- Location information
- Other information as required by applicable law
We collect and use such information for the purposes described in the How We Use Your Personal Data section above, including:
- To fulfill the terms of a contract between you and us
- To respond to your inquiries or requests
- To communicate with you about reservations and stays
- To fulfill contractual or legal requirements relating to your request or the Services you are using
- To provide customer service
- To provide Rental Services or similar services
- To detect and prevent fraud or illegal activity
- To make or receive payments from you
- To optimize, customize and improve our services and your user experience
- To conduct, measure, and improve our advertising and marketing
- To comply with our legal and contractual obligations and for security and investigation purposes
For purposes of the CCPA, we do not sell personal information.
Exercising Your California Privacy Rights
The CCPA and other California law provide residents of California with the rights listed below. If you are a California resident, you may exercise your rights by submitting a verifiable consumer request by emailing us at privacy@usacampervan.com.
- Right to Access: You have the right to know certain information about the data we have collected about you over the past 12 months, including:
- The categories of personal information we’ve collected from you;
- The categories of sources from which the personal information was collected;
- The business or commercial purpose(s) for collecting personal information about you;
- The categories of personal information about you which we shared and/or sold;
- The categories of third parties we have shared or sold personal information about you to; and
- The specific pieces of personal information about you that we have collected.
- Right to Delete: You have the right to request that we delete certain personal information about you that we have collected from you (and request that we direct applicable service providers to do the same). Where an exception applies, we may not fulfill your request for deletion.
- Right to Opt-Out: You have the right to opt-out of any future “sale” of personal information about you. You may do so by sending an email with this opt-out request to privacy@usacampervan.com
- Other Rights: If you live in California and have an established business relationship with us, you are entitled to ask us for a notice describing what categories of personal customer information USA Campervan share with third parties or corporate affiliates for those third parties or corporate affiliates’ direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access or data portability twice within a 12-month period.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Your verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify that you are (a) the person about whom we collected personal information or (b) an authorized representative of such person.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
You can submit a verifiable consumer request to us at privacy@usacampervan.com. Upon receiving your request, we will respond promptly. To the extent that we successfully verify your identity and determine that we will fulfill part or all of your request, we will complete the request within 45 days of receiving it, unless we require an extension, in which case we will inform you why we need more time and how much time we need.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights.
Changes to this Notice
We reserve the right to amend this notice at our discretion and at any time. When we make changes to this notice, we will post the updated notice on this page and update the notice’s effective date.
Contact Information
If you have any questions or comments about this notice, the ways in which we collect and use your information, or your choices and rights regarding such use, you can contact us at privacy@usacampervan.com